Due to the high demand of our products, we recommend you acquaint yourself with our sizing before each release. You can find our size guide, on the tab next to product description on evert product page.
You will receive a confirmation email if your order was successfully placed. If you have not received a confirmation email within an hour of placing your order, it was not successfully processed. We recommend checking your spam folder as well.
Orders typically ship within 2-3 business days of confirmation. All orders ship from the US or Europe and arrival time may vary based on your shipping address.
You will receive a shipment confirmation email with tracking information once your order has shipped. Please note it may take up to 24 hours for tracking information to update via the carrier.
We do not accept returns at this time. All orders should be considered final sale. If you have received a defective product, please contact us at firstname.lastname@example.org
We are not able to offer exchanges once an order has been placed. If you received a different product than ordered, please contact email@example.com for assistance.
Lost or Stolen Packages
Please note that Illusion Apparel Co. is not responsible for lost or stolen packages. We recommend shipping packages to secure locations that have someone available to receive the package.
If your package shows as delivered, but you have not received it, please reach out and we will attempt to rectify the situation, however we cannot provide any guarantees.
If you have not seen an update to your tracking after 15 (U.S. Domestic) or 30 (International) days, please contact firstname.lastname@example.org as your package may be lost. If the carrier determines the package is lost, we will either provide a replacement order (depending on available inventory) or provide a refund in full. Please note that claims cannot be submitted after 60 consecutive days from the order ship date.
Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. This applies to all orders that ship outside of the United States, however the exact amount will depend on your country. Unfortunately, we are unable to calculate or pay these fees on the customer’s behalf and they are not included within the shipping fee. The customer is responsible for all fees and taxes.
International delivery times can take up to 14 business days or longer depending on the shipping location. Additionally, all orders will need to pass local customs inspection. We are unable to provide an estimate for how long this process will take and have no way to reduce that amount of time. If after 30 consecutive days your package still has yet to arrive, please call your local post office and ask if they are holding it for any reason. If not, please email us with your order number and brief message to check status. If your tracking number shows your package has been delivered outside of the US, but you are still awaiting delivery; please call your local post office to see if it's being held there (we've noticed this happens on occasion).
For higher priced items, we may require signature upon delivery. This will be noted on the product page.
If you have questions related to customs charges or fees, we advise you to contact your local customs or postal office.